Shipping policy

Shipping Policy

Effective Date: 11/15/2023

Thank you for shopping with us. Please review our shipping policy carefully before placing your order.

1. Order Processing

Orders are processed within 2–5 business days after payment has been successfully received and verified.

Orders are not processed or shipped on weekends or holidays.

During high-volume periods, product launches, or holidays, processing times may be slightly extended.

2. Shipping Time

Once your order has been processed and shipped, delivery times will vary depending on your location and the shipping carrier.

Estimated shipping times:

• United States: 3–7 business days
• International Orders: 7–21 business days

Please note that these timeframes are estimates and not guaranteed delivery dates.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow 24–48 hours for tracking updates to appear in the carrier's system.

4. Incorrect Shipping Addresses

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your address, please contact us immediately before the order ships.

5. Lost, Delayed, or Stolen Packages

Once an order has been shipped and handed over to the carrier, we are not responsible for delays, lost packages, or stolen deliveries.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

6. International Orders

International customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are determined by your local customs office and are not included in our product prices or shipping fees.

7. Order Refusals or Returned Packages

If a package is refused or returned to sender, additional shipping fees may apply to have the order re-shipped.

8. Order Verification

To prevent fraud and protect our customers, we reserve the right to cancel or delay orders that appear suspicious or require additional verification before shipment.

9. Contact

If you have any questions about your order or shipping status, please contact us:

Email: shalinahowell@yahoo.com

Thank you for your support and for shopping with us.